Exchange And Return Policy
- We at Daraghmeh Brothers Company are keen on the satisfaction of our customers through a unique online shopping experience from Daraghmeh online store. Therefore, we provide our customers with a clothes exchange service within a period of 5 days from the date of receiving the order. (This service may not include the free delivery service).
- In the interest of Daraghmeh Brothers Company for the satisfaction of its customers, we follow the policy of returning clothes after purchase and refunding the price within a period of 10 days. From the date of receiving the order. (This service may not include free delivery service).
- When purchasing from Daraghmeh online store, the buyer will be responsible for the delivery value, unless there are promotional offers that include free delivery.
- Daraghmeh Brothers Company ensures that the product is delivered to its customers in a sound condition and free from defects.
- The exchange of clothes and products is conditional on the delivery of the clothes in the same condition that they were received by Daraghmeh online store, which is that they are in good condition and free from defects.
- In the case of replacing clothes, we do not guarantee the availability of the same item desired to be replaced, or the product or size desired to be obtained in our online store.
- Returning clothes or products is conditional on the existence of a manufacturing defect or a defect in the item to be returned.
- It may take up to 10 days for the product to be delivered after the exchange or return process.
- In the case of exchanging clothes, we will provide our customers with a coupon for purchase (Voucher) with the same value as the amount to be returned (The vouchers can be used by exchanging them from Daraghmeh online store only).
- In the case of returning products or clothes, we will provide our customers with a coupon for purchase (Voucher) with the same value as the amount to be returned (The vouchers can be used by exchanging them from Daraghmeh online store only).
- In the case of returning due to a manufacturing defect, the amount to be returned will be in cash during a period of two weeks.
- We cannot exchange or return underwear clothes for any reason.
If the service is refundable, a refund request can be submitted to the email [email protected] and a response will be made through the same email. Or contact directly with the customer service center or through the various communication methods that are offered by Daraghmeh Brothers, including the social media platforms.
Refunds will take two weeks from the date of order.
Can I cancel the order?
Of course! You can contact the Customer Service Center at 0096265008383 and provide them with the order details.
Can I pay cash on delivery?